HOW DO I BOOK A SESSION TO SEE A PSYCHOLOGIST?
You can click here to complete an online booking request or phone us on 1300 44 28 36 to make an appointment. In responding to your enquiry, our administration team will ask you a few questions about the type of support you are seeking and will book you with the psychologist that is the right fit for you.
HOW LONG DOES A SESSION LAST?
Standard consultation times for individual therapy sessions are typically 50-60 minutes in duration. Extended sessions of up to 90 minutes may be required for some EMDR focussed sessions, or if you have complex issues to work through with your psychologist.
Your initial consultation for relationships therapy sessions will typically be 90 minutes in duration as will sessions involving three or more participants. Ongoing sessions for couples in relationship therapy may be 60-90 minutes in duration depending on the topics to be covered in the respective session.
We value your time we will strive to ensure that sessions start and end at the designated time. If you have any concerns about the duration of your sessions, please discuss this will our team or with your clinician at your next appointment.
HOW MUCH DOES A SESSION COST?
Our session fees are outlined here and reflect the different types of therapy, skills, and qualifications required to provide your therapy. We are not a bulk-billing practice but we do offer a range of fee options and access to rebates to make your therapy as affordable as possible. Additionally, your private health insurance may cover part of the cost of your psychology session, contact your insurer if your level of cover includes psychology. Please contact our team if you have any further questions about our fee arrangements.
DO I NEED A REFERRAL TO SEE A PSYCHOLOGIST?
You do not need a referral to make an appointment with any of our psychologists. If you wish to access the Medicare rebate for , please contact your GP and make an appointment for a mental health treatment plan prior to your appointment with Haven Psychology.
HOW MANY SESSIONS DO PEOPLE TEND TO SEE A PSYCHOLOGIST FOR?
Every person has a different journey to better mental health and the number of psychology sessions for a given course of treatment will depend on your needs and goals.
If you want to develop coping strategies to reduce or manage symptoms of mental illness, the number of sessions may range from 6 to 12, with sessions approximately every two weeks. For more complex mental health concerns, more sessions over a longer period of time may be required, with sessions on a weekly basis when significant issues need to be addressed or new strategies applied.
Once you have stability and confidence with your ability to cope with your mental health, less frequent check-ins may be appropriate. Please discuss with your clinician for more information about your therapy.
HOW DO I CLAIM A MEDICARE REBATE?
Our Registered Psychologists are able to offer Medicare rebates for clients who have a Mental Health Treatment Plan referral from their GP. To obtain a Mental Health Treatment Plan, you will need to make an appointment with your GP prior to your first session with your psychologist and discuss with them whether you are eligible. Medicare will only cover individuals with a mental health disorder and does not cover relationship therapy or undertaking assessments.
Once you have your Mental Health Treatment Plan, you can ask the GP to send it directly to our practice, email us a copy, or bring it with you for your next appointment. The GP will specify a number of sessions that you can see a psychologist for before needing a new referral from the GP. The maximum number of sessions you can claim on Medicare per calendar year is 10.
To assist you with obtaining a Medicare rebate, our team can process your claim immediately after your session once the session fee has been paid in full. Claims are typically processed within 24 hours and funds deposited into the bank account nominated to Medicare (not necessarily the account you paid from). Common reasons why there maybe issues in receiving your rebate include:
- Expired or recently re-issued Medicare card
- Change of name or address for the card holder
- Number of annual sessions being exceeded
Please contact Medicare directly if you have any concerns regarding your rebate.
Note that our Provisional psychologists are unable to offer a Medicare rebate, but we have discounted their fee to include the value of a rebate in your out-of-pocket expense.
WHAT SHOULD I EXPECT FROM MY FIRST SESSION?
Once you have completed the paperwork set to you by our administration team, you will be ready to attend your first session. If your session is in-person at our Milton practice, we invite you to arrive 5-10 minutes early and enjoy a complimentary tea or coffee prior to your session. For telehealth clients, please check that your connectivity is good, that water, tissues and any fidget tools required are available, and ensure that you have a secure and private place to undertake your session.
At the beginning of your first session at Haven Psychology Centre, your psychologist will explore relevant background history, for example, information about your family, social relationships, work history, any past counselling that you have done and may also discuss your current concerns and goals you wish to achieve. Together with your psychologist, you will collaboratively form a treatment plan towards the goals and outcomes you decide.
Based on this information we will begin to help you to understand more about what might be activating and maintaining your current issues. If time allows, we will also work with you to develop a collaborative and flexible plan for future therapy sessions
DO YOU HAVE CANCELLATION FEES?
For us to provide you with the best and most accessible service, there are cancellation fees for reschedules, cancellations or missed appointments with less than 48 hours notice. To avoid these cancellation fees, please provide us with as much notice as possible. Cancellation fees are charged as your psychologist has specifically prepared and set aside this time for you, and if you fail to attend your appointment, or you cancel your appointment with short notice, we cannot rebook this time. Additionally, other clients who may have needed this time may go without the services they need to support their mental health.
WHERE CAN I PARK MY CAR?
Our practice offers free 2-hour visitors parking accessed via the driveway off Graham Street. To find the carpark, enter Graham Street off Coronation drive (you can turn right if you are coming from the city side) or via Fort Lane / Marie Street if you are coming from Park Road, then look for the driveway for 301 & 303 Coronation drive. Follow the driveway to the very end, turning slightly to the left to enter the undercover visitors carpark. Access to the ground floor foyer is via the stairs and through the door, or if you require ramp access go back down the driveway, turn right and right again to access the glass sliding doors on the Coronation Drive entrance.
Please note that parking is limited and we cannot guarantee that there will be a space available. Plan to arrive approximately 15 minutes early, and if the visitors carpark is full, street parking can generally be found on Graham Street or in Gardener Close.
CAN I USE MY PRIVATE HEALTH INSURANCE EXTRAS COVER?
Haven Psychology is a HICAPS participating practice and we can process your private health extras claim on the spot for individual therapy or relationship therapy, depending on your level of cover. To make a HICAPS claim, you will need your health insurance card (physical or digital) with you when pay your account, or alternatively we can email you a copy of your invoice to claim separately. Private health claims cannot be made for sessions where a Medicare rebate is also being claimed, but you may use your private health insurance to claim sessions without affecting the number of sessions claimable through Medicare.
If you have questions about the amount of cover and the type of applicable services you can claim, please contact your insurance provider.