WHAT CAN YOU (AND WE) DO TO REDUCE RISK OF INFECTION?

We are committed to ensuring our team are healthy when they are at work. We are equally committed to reducing your risk of exposure to illness while attending your appointments with us and ask you to observe the following:

– Stay home if you are sick, have COVID-like symptoms

– Stay 1.5 metres away from other people—think two big steps

– Wash your hands often, using soap and water or hand sanitiser

– Sneeze or cough into your arm or a tissue, then put the tissue in the bin

– Wear a face mask if you are not symptomatic but not feeling well

WHAT IF I HAVE SYMPTOMS or I AM COVID/FLU POSITIVE?

Do not attend your face-to-face if you have symptoms or if you have received a positive result from a COVID test. Please contact us and you will be offered telehealth (online video or phone sessions) options as an alternative to cancelling. Our admin team can step you through connecting to video if you’re uncertain. It’s as simple as clicking a link in an email!

WHAT IF MY CLINICIAN IS HAS SYMPTOMS? 

Our clinicians are experienced at offering sessions via telehealth. If your clinician has COVID or flu-like symptoms, but is well enough to conduct sessions, you will be offered a telephone or video consultation.

HOW ARE TELEHEALTH SESSIONS CHARGED?

Sessions fees are charged at our normal rates for telehealth sessions. Medicare rebates are available for Telehealth session for people receiving therapy under a Mental Health Treatment Plan. NDIS clients will be charged the same fee for supports under their plan, and for private health clients, please check with your insurer to see if you can access a rebate under these circumstances. 

OUR CANCELLATION POLICY

Please follow our usual policy for cancellations and give at least 48 hours’ notice to cancel or reschedule your appointment.  

Where more than 48 hours’ notice is given, there will be no cancellation fee charged. If you are unwell and cannot give 48 hours’ notice, please call us as soon as you can. We are happy to discuss waiving the cancellation fee due to illness, however we ask that you please give as much notice as possible, as we have other clients desperately waiting for appointments.

Please be sure to call us on 1800 44 28 36 or email us if you have any questions or concerns.