COVID-19

COVID-19 Update (Updated December 2021)

Your Appointments & Your Health

As part of Haven Psychology’s response to the Queensland Government’s Roadmap to easing restrictions, and in-line with current health advice and guidelines, from January 2022 everybody over 16 years of age attending appointments face-to-face at Haven Psychology is required to be double-dosed vaccinated, including any support workers, parents, other family, or friends who also enter the practice. We have taken this measure to protect our clients, staff and families from the spread of COVID-19 in light of the opening of borders and emergence of new variants of the virus. Once you are fully vaccinated, please provide us a copy of your vaccination certificate or show your digital certificate linked to your Check-in Qld App at your next visit.

If you are unable to be fully vaccinated before your next appointment in 2022, we will offer you telehealth sessions, either by video or via phone so that you can continue therapy with your clinician.

 

WHAT CAN YOU (AND WE) DO TO REDUCE RISK OF INFECTION?

We are committed to ensuring our team are healthy when they are at work. We are equally committed to reducing your risk of exposure to illness while attending your appointments with us.

 

We are following Department of Health guidelines around hygiene and encourage you to do the same:

 

  • Stay home if you are sick
  • If you have any COVID-19 symptoms, no matter how mild, get tested
  • Stay 1.5 metres away from other people—think two big steps
  • Wash your hands often, using soap and water or hand sanitiser
  • Sneeze or cough into your arm or a tissue. Then put the tissue in the bin
  • Wear a face mask when you are not able to keep 1.5 metres away from other people or whenever mandatory face masks are required
  • Get vaccinated

 

WHAT IF I HAVE SYMPTOMS or AM COVID POSITIVE?

Do not attend your face-to-face if you have symptoms or if you have received a positive result from a COVID test. Please contact us and you will be offered telehealth (online video or phone sessions) options as an alternative to cancelling. Our admin team can step you through connecting to video if you’re uncertain. It’s as simple as clicking a link in an email!

 

WHAT IF I HAVE VISITED AN IDENTIFIED HOTSPOT?

Anyone who has been to an identified COVID-19 hotspot in the last 14 days or since their start date identified for the hotspot (whichever is shorter), please abide by the quarantine directions provided by Queensland Health in these circumstances. Do not attend a face-to-face appointment unless cleared by Queensland Health and please contact our team to arrange a telehealth session or reschedule if this is unsuitable.

 

WHAT IF THERE IS A LOCKDOWN AND I HAVE A SCHEDULED FACE-TO-FACE APPOINTMENT?

Haven Psychology will assess the impact of each lockdown on a case-by-case basis. If it is best for your face-to-face appointment to be provided via telehealth, you will receive an email or text message (or both) with details on your appointment and how to proceed. Unless otherwise advised, existing telehealth sessions will proceed as scheduled. We will communicate changes to practice operations during each lockdown with as much forewarning as possible.

 

WHAT IF MY CLINICIAN IS QUARANTINED OR HAS SYMPTOMS? 

Our clinicians are experienced at offering sessions via telehealth. If your clinician is isolated or has COVID-19 symptoms, but is well enough to conduct sessions, you will be offered a telephone or video consultation.

 

HOW ARE TELEHEALTH SESSIONS CHARGED?

Sessions fees are charged at our normal rates for telehealth sessions. Medicare has recently announced that Telehealth session rebates will now be a permanent options for people receiving therapy under a Mental Health Treatment Plan. NDIS clients will be charged the same fee for supports under their plan, and for private health clients, please check with your insurer to see if you can access a rebate under these circumstances. 

 

OUR CANCELLATION POLICY

Please follow our usual policy for cancellations and give at least 48 hours’ notice to cancel or reschedule your appointment. 

 

Where more than 48 hours’ notice is given, there will be no cancellation fee charged. If you are unwell and cannot give 48 hours’ notice, please call us as soon as you can. We are happy to discuss waiving the cancellation fee due to illness, however we ask that you please give as much notice as possible, as we have other clients desperately waiting for appointments.

 

Please be sure to call us on 07 3368 1537 or here if you have any questions or concerns.