Your Appointments & Your Health
In the wake of recent lockdowns and new strains of COVID-19 we’re keen to support you to feel confident to maintain your focus on your mental health and continue to access the support you’re used to receiving from us.
WHAT CAN YOU (AND WE) DO TO REDUCE RISK OF INFECTION?
We are committed to ensuring our team are healthy when they are at work. We are equally committed to reducing your risk of exposure to illness while attending your appointments with us.
We are following Department of Health guidelines around hygiene and encourage you to do the same:
WHAT IF I HAVE SYMPTOMS?
Do not attend your face-to-face if you have symptoms. Please contact us and you will be offered telehealth (online video or phone sessions) options as an alternative to cancelling. Our admin team can step you through connecting to video if you’re uncertain. It’s as simple as clicking a link in an email!
WHAT IF I HAVE VISITED AN IDENTIFIED HOTSPOT?
Anyone who has been to an identified COVID-19 hotspot in the last 14 days or since their start date identified for the hotspot (whichever is shorter), please abide by the quarantine directions provided by Queensland Health in these circumstances. Do not attend a face-to-face appointment unless cleared by Queensland Health and please contact our team to arrange a telehealth session or reschedule if this is unsuitable.
WHAT IF THERE IS A LOCKDOWN AND I HAVE A SCHEDULED FACE-TO-FACE APPOINTMENT?
Haven Psychology will assess the impact of each lockdown on a case-by-case basis. If it is best for your face-to-face appointment to be provided via telehealth, you will receive an email or text message (or both) with details on your appointment and how to proceed. Unless otherwise advised, existing telehealth sessions will proceed as scheduled. We will communicate changes to practice operations during each lockdown with as much forewarning as possible.
WHAT IF MY CLINICIAN IS QUARANTINED OR HAS SYMPTOMS?
Our clinicians are experienced at offering sessions via telehealth. If your clinician is isolated or has COVID-19 symptoms, but is well enough to conduct sessions, you will be offered a telephone or video consultation.
HOW ARE TELEHEALTH SESSIONS CHARGED?
Sessions fees are charged at our normal rates for telehealth sessions. For sessions under a Mental Health Treatment Plan, rebates are available until mid-2022, unless otherwise varied by Medicare. NDIS clients will be charged the same fee for supports under their plan, and for private health clients, please check with your insurer to see if you can access a rebate under these circumstances.
OUR CANCELLATION POLICY
Please follow our usual policy for cancellations and give at least 48 hours’ notice to cancel or reschedule your appointment.
Where more than 48 hours’ notice is given, there will be no cancellation fee charged. If you are unwell and cannot give 48 hours’ notice, please call us as soon as you can. We are happy to discuss waiving the cancellation fee due to illness, however we ask that you please give as much notice as possible, as we have other clients desperately waiting for appointments.
Please be sure to call us on 07 3368 1537 or here if you have any questions or concerns.